Refund & Cancellation Policy

Last updated: 13 August 2026

1. The 14-Day Guarantee

If you're not happy with your website within 14 days of your first payment, let us know and we'll refund that payment in full. No forms to fill out, no justification needed — just get in touch.

2. Cancelling After the First 14 Days

There's no lock-in contract. You can cancel your subscription at any time, for any reason. When you cancel:

• You won't be charged again going forward.
• Your site and hosting stay live until the end of the billing period you've already paid for.
• Past monthly payments (outside the initial 14-day window) aren't refunded, since that covers the site being live and hosted for that period.

3. How to Cancel or Request a Refund

Just message or call the number you've been in contact with directly — no cancellation form, no retention calls, no hoops. If it's within your first 14 days, we'll process the refund straight away. If it's after that, we'll simply stop future billing.

4. What Happens to Your Site

If you cancel, your site is taken offline at the end of your paid period. If you'd like a copy of your site content or want to move it elsewhere, let us know before your subscription ends and we'll help sort that out.

5. Chargebacks

If you have any concern about your payment, please reach out to us directly first — we'd rather sort it out with you personally than have you go through your bank, and given the 14-day guarantee above, there's rarely a need for a chargeback.